I have received my new Debit Mastercard. However, I am unable to make online payments with it, why?

If your debit card comes with a 'digital PIN', you need to retrieve the PIN code in George or in the George app once before you make your first online payment in order to make online payments. This is a safety precaution to protect your card against unauthorised use. Your card has a digital PIN if you did not receive a PIN envelope by regular mail but can retrieve your PIN code in Internetbanking George or in the George app. Learn more about the debit card.