Consulting – wherever you want
Just like in-person consultations, only online
Remote Consultation
Wherever you want
Just as personal as visiting your branch
Now you can manage your finances wherever you are. Simply do your banking remotely via video telephony, internet banking George, e-mail or telephone - no app required. All you need is a computer, tablet or smartphone with internet access, camera and sound. Sign your documents digitally. This is modern banking right at your fingertips. Of course, you can still use our branch service to withdraw cash, exchange foreign currencies or if you need other services.
Now you can manage your finances wherever you are. Simply do your banking remotely via video telephony, internet banking George, e-mail or telephone - no app required. All you need is a computer, tablet or smartphone with internet access, camera and sound. Sign your documents digitally. This is modern banking right at your fingertips. Of course, you can still use our branch service to withdraw cash, exchange foreign currencies or if you need other services.
Try our remote consultations
Book your appointment now
Simply call 05 0100 - 50500 or book right here:
Book your appointment now
Simply call 05 0100 - 50500 or book right here:
Your questions answered
Questions about remote consultations
Questions about remote consultations
- Video consulting
- Telephone consulting
Our expert employees are happy to assist you in remote consultations wherever you are. Unfortunately your previous personal advisor is unable to help you in this way. You can use the following channels for remote consultations:
We are here for you on weekdays from 7 AM to 7 PM (CET) and you can reach our 24h service around the clock at 05 0100 + BLZ Ihrer Sparkasse.
Yes, we also offer remote consultations in English. If you need help in consulting in languages other than German and English, please contact your personal advisor at the branch.
Just like an advisory consultation in the branch, a remote consultation is also subject to bank secrecy. You are free to invite your partner to the meeting. However, we do not recommend forwarding an invitation to a video consultation.
No. A remote consultation takes place online, however, all conditions remain the same as during consultation at the branch.
Questions regarding technology
For a video consultation, you need a computer, tablet or smartphone with internet connection, camera and sound. The consultation takes place via Chrome or Safari internet browser on your device via encrypted connection. You don't need an additional app or plug-in.