s Identity
Login and authorisation for George and apps
- Easy and secure
- App on the smartphone
- Use George on all your devices
s Identity
Login and authorisation for George and apps
- Easy and secure
- App on the smartphone
- Use George on all your devices
s Identity
Login and authorisation for George and apps
- Easy and secure
- App on the smartphone
- Use George on all your devices
s Identity
Login and authorisation for George and apps
- Easy and secure
- App on the smartphone
- Use George on all your devices
With s Identity app on your smartphone you log in to internet banking George and authorise your orders. You can either visit internet banking George with the browser of your desktop computer or use George app. You also authorise card payments with your debitcard, creditcard or prepaid card with s Identity.
You do not own a smartphone?
In that case we offer alternative login- and authorisation methods.
This is what you need for s Identity
Your personal login data for George
In order to use s Identity and George, you need your personal login data and an activation code for the one-time activation.
A current account with Erste Bank oder Sparkasse
Smartphone + s Identity app
You needn an Android or iOS smartphone with internet access.
- iOS version 10.3 or later
- Android version 4.4 or later
Download s Identity app for your device
You do not own a smartphone?
We offer alternative login- and authorisation methods:
- s Identity application for PC/Mac
- cardTAN method with cardTAN generator
How to use s Identity
Login and signing with s Identity (German only)
Login with s Identity
- Enter your signatory number on the login page of internet banking George and click "Start Login".
- If you have activated push messages for your s Identity app (recommended), s Identity will show you a login message – please click on it.
- s Identity app opens afterwards and requests your s Identity PIN, your fingerprint or uses face recognition and shows a verification code.
- Compare the code shown in George or George app and by s Identity. If the codes do not match or you are unable to trigger a login, please call our 24-hr helpdesk at 050100 + bank code of your institute.
- Confirm the login directly in s Identity app and you will be logged into George.
Authorisations with s Identity
- Start the authorisation of a transfer in internet banking George or George app.
- If you have activated push messages for your s Identity app (recommended), s Identity will show you a login message – please click on it.
- s Identity app opens afterwards and requests your s Identity PIN, your fingerprint or uses face recognition and shows a verification code.
- Compare the code shown in George or George app and by s Identity. If the codes do not match or you are unable to trigger an authorisation, please call our 24-hr helpdesk at 050100 + bank code of your institute.
- Confirm the authorisation of your transfer in s Identity app.
Security tips for Login and Signing with s Identity
Do not release anything you have not commissioned.
You didn´t trigger the George login?
You haven´t initiated a new payment order?
You haven´t created any order?
Not sure?
Click "Cancel".
(Video – German only)
Your advantages with s Identity
Highly secure
Secure access
s Identity app offers a variety of secure access methods. You can log in and authorise your orders with your s Identity PIN, your fingerprint or facial recognition.
Easy, comfortable and flexible
No matter where you use George – login and signing is done on your smartphone
Logging in to George or signing your orders is always done with the s Identity app on your smartphone. Whether you use George on your desktop computer (PC/Mac) or with the George app on your smartphone is your decision.
One signatory number, several smartphones with s Identity
With your signatory number you can log in and authorise your orders on several smartphones, for example, your personal phone and your company phone, always protected by your PIN code.
Several signatory numbers, one s Identity app
s Identity app can be registered for and used by several users – of course with a separate PIN code for each user. Ideal for couples and families. Important: In this case, you can't use fingerprint or facial recognition.
Activation
The 3 steps to your s Identity
1
Download the s Identity app on your smartphone
2
Take the activation code with you
3
Start the s Identity app and follow the activation process
Download the s Identity app on your smartphone. Then, take your s Identity activation code with you. Open the s Identity app and follow the activation process for which you will need the activation code. For detailed instructions, see the George-Guide.
The 3 steps to your s Identity
1
Download the s Identity app on your smartphone
2
Activate in George on PC/Mac at "settings"
3
Finalise the process in George
Information & FAQs
- You can get this new activation code at your institute's branch.
Outside business even in the branches self-service area.
Huge advantage: You may use the self-service area in ANY Sparkasse or Erste Bank. No matter if you are a customer of this specific institute!
Tip: Please check our branch finder to find out which branch owns a terminal marked with “George” function where an s Identity activation code can be printed. - Or you may get an activation code by registered mail after contacting the helpdesk at the s ServiceCenter.
- You can delete the device's tie to your "old" smartphone in a branch office or after activating the s Identity app on the new smartphone online in the settings in George via PC/MAC.
Important: No one can use your s Identity app to login or to sign without being in possession of your user number and your secret code that you selected yourself.
You will need to install the s Identity app on your new device (download from the official app store) and then activate the s Identity app.
You need a new activation code to do this:
During activation the app needs the phone state to link the s Identity app to your George user.
Furthermore access to your phone is needed when using „forgot code (PIN)?“ function to directly call the helpdesk.
We will NEVER access your phones call list.
Why do we recommend to use push notifications?
Even more comfort – when starting login or signing of a transaction you will get a push notification right away on your smart phone.
You then simply have to touch the notification and will be transferred to the s Identity apps login.
More security – in case more than one smart phone is linked to your user (e.g. when using the app on your private and company phone) the notification is displayed on every device.
If you get a push notification but haven‘t triggered the action you might be able to identify a potential fraud action and may set action (contact the helpdesk!)
How to activate push notification?
You are invited to do so at the end of the app activation process (after app PIN definition).
If you want to activate push notification later on, no problem. You may activate the push notification any time in the app settings (small wheel).
Can s Identity be used without push notifications on your smart phone?
We recommend to use push notification for an even more comfortable usage.
In case the notification is not activated you need to open s Identity app manually and then log in.
If you do not own a smart phone or would rather use your PC/Mac we are offering s Identity Desktop or CardTAN as alternative login- and authorization methods.
More information is available here.
During activation of the s Identity app you have to define a s Identity PIN which is still needed in order to login to s Identity in case of technical problems using finger print or face recognition.
Afterwards you will automatically be invited to activate finger print or face recognition (not available for Android devices) if your device is supporting biometrics.
Special hint: If more than one user/customer is using the same s Identity app the possibility to activate finger print or face recognition for s Identity is disabled. Otherwise all finger prints and faces registered on the specific smartphone could be used for all users/costumers using s Identity.