Activation of our signing methods George ID, s Identity and cardTAN 

How to get a new activation code for George ID or s Identity

 

Please Note: George ID is the new signing method for George. We will inform you directly in George once this feature is available for you.

  • Your smartphone has been lost, stolen or is defective and you want to switch to a new device?

  • Your PC/Mac with the George/s Identity desktop application is defective or you are getting a new device?

  • Have you changed your smartphone and forgotten to create an activation code for the new device before erasing it?

 

In all these cases, you will need a new activation code to activate your George ID or s Identity signing method on the new device.

You can use these 4 options to obtain an activation code:

1

Create a new activation code yourself with George

You can still access your previous device with the activated app and want to activate George or s Identity on another device? It's very simple:

For George ID:

  • In the George app:  
    Profile (silhouette icon in the overview at the top right) > Login & Signing > "Add new device" in the "Other devices" section. We describe this in detail here.

Important: You can only obtain a new activation code for George ID desktop (desktop application for Windows/macOS) in the self-service foyer, at the branch or by post.

Note: You may remove old and no longer needed devices directly here in the "Other devices" section.

For s Identity:

  • In George in the browser:
    Settings > Login & Signing > Your s Identity devices > Add device

  • In the George app: 
    Profile (silhouette icon in the overview at the top right) > Login & Signing > Add new signing device

Important: You can only obtain a new activation code for George ID desktop (desktop application for Windows/macOS) in the self-service foyer, at the branch or by post.

 Note: You may remove old and no longer needed devices from the list of s Identity devices here at the same time.

2

Get an activation code in the self-service foyer of a branch

In many self-service foyers of Erste Bank und Sparkassen, you can print out a new activation code for George ID or s Identity on specially marked self-service machines.

  • Please make sure in advance in the branch search that your chosen location has the "SB-George" service.

  • You will need your debit card (previously: "BankCard") and the corresponding card PIN.

  • Select the "George" function on a self-service device marked with "George" (recognizable by the George sticker) and print out a new activation code.

3

Visit our branch during opening hours and speak to a member of staff

Of course, you can also visit a branch of your bank during opening hours. An employee can print out a new activation code for you and give it to you personally. Please check in advance in the branch search that your branch is open when you visit.

4

Contact our helpdesk at the s ServiceCenter

Alternatively, you can also contact our helpdesk at the s ServiceCenter. Please have your user number and the IBAN of your account ready. Your new activation code will then be sent to you immediately by post (registered mail).

You can reach our helpdesks as follows:

How to obtain a new EB PIN or TANcard
for the cardTAN procedure

1

Have you forgotten your EB-PIN?

You will receive a new EB-PIN for your cardTAN signing method from our branch staff during opening hours or by post (registered mail) via the helpdesk in the s ServiceCenter. Please check in advance in the branch search that your branch is open when you visit. It is not possible to print out the EB-PIN in the self-service foyers.

2

Have you lost your TANcard or is it defective?  

If you have problems with your TANcard, please contact our card hotline on +43 (0)50100 50133 (around the clock, 7 days a week). Our branch staff will happily reorder a card for you during opening hours. You may receive it by post or, if you wish, you can have it delivered to a branch of your bank and collect it there. Please check in advance in the branch search that your branch is open when you come by.